Nms Finding a Trading Post Again
- #1
I'grand having credit carte du jour problems; it just says continuously that the transaction was not canonical for security reasons.
I chatted with alibaba support, 1 agent gave me the entreatment page only the appeal page requires you to select the card being appealed (of which there are none on file b/c the bill of fare is merely saved to file after yous utilize it 1 time).
I went back to support and the next agent said I don't need to do the appeal, they promised to electronic mail me something later on this night; no joy.
Been trying to pay all day. Usually the bank carte sends a text if something is suspicious and I can approve just nothing like that.
I've been trying all day (here it'south dark every bit I mail service this).
I went back through the thread and I don't see a solution. I was set to upload photograph id and cred. card. picture merely again, that page won't work if the card is not on file. Is this just the alibaba arrangement existence weird?
I know others take had problems with it. I do not desire to transport a wire transfer. This menu works for everything, never fails it's a expert carte.
It's always clean; paid off, etc. I want to do the card payment for the extra protection for the just in case scenario.
Exercise I merely keep trying? Have tried about 6x at present. Get-go time it took a couple hours to "non work." Now it's pretty fast each time.
Their Alibaba support rep wrote, "After consultation, I am distressing to hear that you take some payment issue for your order.
After checking in the system, I feel sorry that currently it doesn't accept credit card for this transaction.
In order to protect the security of the payment in the whole procedure of the order, every single order and payment on Alibaba.com need to undergo the regular security check and it is extremely confidential. Unfortunately, this transaction failed to laissez passer the security check and any attempts to against this decision will non be considered.
To get your club proceed, nosotros accept to suggest yous alter a payment method to complete the transaction.
Sorry for the inconvenience acquired. Your kind agreement and cooperation are highly appreciated. "
The Platinum card in question is the just payment option we've got. Anybody else bargain with this? Did you find a solution?
They are uninterested in uploading of ID's and photos of credit cards.
- #ii
Sorry mate, I oasis't placed my order with Xuba yet, but programme to tonight or in the morning. I'll report back if I have aforementioned bug.
- #5
I was just reading something interesting in relation to my banks cc employ overseas.
It states that if a country has a 6 digit pivot system so my carte du jour will be declined everyday, I would need to change my cc to six digit pin.
Here in oz information technology's a 4 digit system.
Not sure if this is relevant or not but I thought I'd share because I'k hoping for a smooth transaction.
- #6
It declined on me a couple times. Then Amy said use the appeal which no menu showed upward. I uploaded I.D. and card and the next twenty-four hour period it was approved. And that was on a weekend.
Greg
So on the Entreatment page when y'all uploaded your card and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is zippo to select on the first field "1. Choose the card for appeal" when you click it says "no options". So the form is waiting for that to exist selected to ungray the <submit> push.
- #9
Yeah it'southward a one-act of errors, I called the bank yesterday got through the computer then only waited and waited and so disconnected lol.
The Alibaba rep emailed me information technology's not my credit card declining me it's the Alibaba arrangement marked this club equally non allowing any credit cards?
That I must use some other payment option. It makes some sense that it's the Alibaba side since my card never sent an OTP code (normally they text me a code if there is some question). Bank may be minimally staffed every bit we still have fairly heavy lockdowns in Metro Manila with curfews.
I'll try again calling them.
@Jeremiah In my experience (merely placed my order two days ago from xuba), you have to endeavour dissimilar (or possibly the aforementioned 1, I use unlike ones) cards (will get declined of course) until you get a "appeal" push button right subsequently your transaction got declined. Only past now when you click the "appeal" button, you volition exist able to see your cards have been saved on file.
Apparently, you are directed to the appealing page direct by the agents you talked to. I guess this could exist the reason why yous tin non see the cards saved. I would suggest y'all endeavor out making payment multiple times and use unlike cards until y'all run into that "appeal" thing. My first two payment trials were declined and I did not come across the "appeal" button. After 3rd endeavor, I appeared. And magically, my first two cards were also saved. Kind of strange.
OK that's useful. I've tried nearly vii times (only have 1 card that can handle the number of cells I'm buying). I never saw the entreatment page as part of the transaction; simply when an Alibaba rep gave me the page after I pushed for it.
Thanks everyone for the aid, I really appreciate it.
Terminal edited:
- #eleven
I sympathize you only accept this ane card that has enough credit to embrace the whole order. But it never hurts to try unlike cards. In my instance, once I got that "appeal" push and clicked it, I can encounter all my previous cards (two declined cards without "appeal" push + 1 declined with entreatment button) simply showed up in the drop-down card. I would recommend you practise the aforementioned. Maybe our Platinum card will appear magically subsequently y'all get that "entreatment" button. And then your can upload your ID and pic of your platinum card to appeal that card. Just a suggestion.
And BTW, you tin can marker out sensitive info on our ID, similar your DOB and some other info. I believe Alibaba but demand your name and your address to be matching with the info for your order. At to the lowest degree it is like this in my case. I know giving out names and addresses is yet a concern to some. Merely it's amend than sending the entire ID image out.
Ah got it. Thanks. I wish I had known that virtually marking out sensitive data. Ironically, the accost on the DL is dissimilar since I moved since and then.
Volition try using other cards to get to that indicate. Thanks.
- #12
Another thought.
I'g shipping to my reshipper in China. And so the address that comes up by default in the payment folio is in Chinese (the address I gave the seller to send to). I delete it and enter the address associated with the carte here in the Philippines. Does anyone think this could be flubbing things up?
Maybe I should ask the seller to draw upwardly another purchase just listing my dwelling house address on information technology, make the payment, then he can change to the Chinese address?
- #13
So funny that it has to exist mysterious why tin't they just say clearly what the trouble is? I'grand certain even using google translate would be sufficient if they wanted to say what needs to exist done.
- #fourteen
If its not aircraft to your domicile accost thats a big red flag and thats probably the trouble.
- #sixteen
I just ordered some prison cell a few days ago and had no problem . hmmm
- #xix
I'm an American but I'1000 in the Philippines. the Philippine gov't is quite friendly with China, so that shouldn't be an issue. The credit carte is also Filipino and I have not identified myself as American.
Thanks, I tried PayPal kickoff the seller is unwilling to accept PayPal (information technology'due south my preferred online method of payment).
Aye I was thinking this also. I got the seller to brand a new guild with my home accost equally the delivery address. Then I tried to pay that 1. No Joy.
OK so I followed this since it seems like your situation is closest to mine. I just tried to pay with a different card (which I knew would fail as it has no loot on it), then I tried to pay again with the Platninum bill of fare, just to emulate the blueprint of success which you had Greg. So here's my question, that Entreatment folio, there is no link to it form the payment failed page.
I have the link considering the 1st support amanuensis at Alibaba gave me the link when I asked for information technology.
And then here I uploaded again my D.Fifty. and C.C. pic to that folio, only since there is no card on file the <submit> button is grayed out. How did you get past that? (see bottom of pic, no way to click submit). Thank you in advance!
- #20
Thanks anybody so far for your ideas and comments!
Tonight through sabbatum. nighttime are a holiday for me (it's about dark here in the Philippines) then if I don't respond till so I'g withal grateful!
Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/
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